Sunday, February 19, 2017


Schlumberger | Careers

Service Desk Analyst

Location: Petaling Jaya - Malaysia
The Global Service Desk Analyst (SDA) provides first level IT support to the Schlumberger IT users’ community. Upon receiving a customer contact (through Phone Call, Web Chat, or Email), the SDA either resolves the reported IT problem or escalates the problem to the relevant support group as per established Service Level Agreement (SLA) and procedures. The Service Desk Analyst reports to the Team Leader.

Successful Global Service Desk Analyst have excellent customer service skills, enjoy solving problems, have strong ability to prioritize work and work well in teams. SDA's should have a process oriented attitude, demonstrate initiative and resourcefulness in finding solutions, and a willingness to learn new technologies. SDA's must be willing to work in shift patterns.

  • Ensures that Customer’s contact is attended in a timely manner as per the defined SLA.
  • Ensures all the Customer’s IT issues are followed up using the predefined standard operating procedures.
  • Track user’s availability and follow up with the user to resolve their IT issue.
  • Escalate the user’s IT problem to the relevant support group if the IT problem cannot be resolved at the Service Desk level.
  • Support the Customer in a professional manner with respect and courtesy.
  • Provide IT advises and/or training to the Customer to prevent from problem re-occurrence.
  • Ensures to arrive on time for the scheduled shift time.
  • Communicate effectively with the Team Lead to consult for IT issues, Global Service Desk operations issues, etc.
  • Be the first line of defense to prevent Schlumberger from cyber-attack, social engineering, etc.
  • Keeps up to date with own training and ensures to remain on-track with IT Professionals career development plan.

  • Bachelor's Degree in Computer Science, Information Technology, Engineering or related subject with strong technical knowledge.
  • Must be Fluent in English, Arabic and/or French, both written and verbal.
  • IT support or helpdesk support experience will be an advantage - maximum 2 years' experience.
  • Good understanding of Operating Systems (Windows 7 / Windows 8 / iOS / Android, etc.) and PC/Mobile Devices hardware.
  • Proficient in supporting MS Office Suites (Excel, PowerPoint, MS Words, etc.)
  • Knowledge in basic networking (LAN/WAN) and IT infrastructure environment.


Proposal Coordinator

All times are in Central European Time.
Requisition ID  2017-8726
Business Area Oil & Gas
Location MY-Kuala Lumpur
Category/Discipline Other
Location Details  Kuala Lumpur
Position Type Temporary employment
Close Date (dd/mm/yyyy)  28/2/2017
Local Unit & Position Description

He or She will be responsible for the management of the estimating process in the preparation of accurate base cost estimates, direct responsibility for the compilation, and submission, of concise and high quality proposal documents for company tenders.

Areas of responsibility:
Evaluate market condition and perform market analysis.
Bi-weekly tracking proposal progress using Affinitas as well as checking the accuracy of the data.
Establish and maintain close relationship with clients.
Manage ITB activities including reviews, clarifications and negotiation with internal and external stakeholders.
Develop proposals and ensure that bids and contracts received were at acceptable profit levels.
Initiate proposal kick-off meeting and man-hours challenge session.
Focal point for Petronas Licences- admin and new applications.
Position Qualifications

Bachelor’s Degree in Engineering or any related Engineering fields.
Minimum 5 years of work experience.
Company & Business Area Description

Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.

Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.

DNV GL is the leading technical advisor to the global oil and gas industry. We enable safe, reliable and enhanced performance in projects and operations.

We provide consistent, integrated services within technical and marine assurance and advisory, risk management advisory and offshore classification. Together with our partners, we drive the industry forwards by developing best practices and standards.

Our people combine industry expertise, multi-disciplinary skills and innovation to solve complex challenges for our customers.
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